Privacy Policy — Ludera AI (Malaysia)

Effective Date: 10/10/2025

Ludera AI (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our website.

Data User (Data Controller): Ludera AI (Malaysia)

Privacy Contact: ludera.sales@gmail.com

1. Information We Collect

The only personal information we collect is information that you voluntarily provide through our Contact Us form, including:

•  Name

•  Email address

•  Your message or inquiry

We do not collect account information, payment details, sensitive personal data, or automatically track visitors.

2. How We Use Your Information

We use the information you submit through our Contact Us form only to:

• Confirm that we have received your inquiry;

• Respond to your request within 1–2 working days;

• Maintain basic records of communications for internal reference.

We do not use your information for marketing, advertising, or analytics.

Legal basis (Malaysia PDPA): Your submission constitutes consent for us to process your personal data for the legitimate purpose of responding to your inquiry.

3. Data Retention

We retain your information only as long as necessary to respond to your inquiry and maintain minimal business records. Afterwards, your data will be securely deleted or anonymized.

4. Data Sharing

We do not sell, share, or transfer your personal information to any third parties.

5. Cookies (Essential Only)

We use only essential cookies required for basic website functionality. We do not use cookies for advertising, marketing, or analytics.

6. Data Security

We take reasonable measures to protect the information you provide. However, no system or method of transmission over the internet is completely secure.

7. Your Rights (Access, Correction, Withdrawal of Consent)

Under Malaysia’s Personal Data Protection Act, you may:

• Request access to the personal data you provided;

• Request correction of inaccurate or incomplete data;

• Withdraw consent (which may affect our ability to respond).

To exercise these rights, contact ludera.sales@gmail.com.

8. Data Breach Notification (Malaysia)

If a personal data breach occurs that is likely to cause significant harm, we will notify the Malaysian Personal Data Protection Commissioner and affected individuals without undue delay, consistent with the PDPA.

9. Cross-Border Transfers

We store personal data in Malaysia. We do not transfer personal data outside Malaysia. If this changes, we will comply with Section 129 of the PDPA and applicable cross-border transfer guidelines (e.g., explicit consent or appropriate safeguards).

10. Language

This Privacy Policy may be translated into other languages. In the event of any inconsistency or conflict between the English version and a translated version, the English version shall prevail.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Email: ludera.sales@gmail.com